Return and Exchange

We want you to love what you ordered, but if something isn’t right, let us know. 

We do not provide refund on any sold goods. Goods once sold can only be exchanged with a replacement or a credit note if it meets the terms and conditions mentioned below. The credit note must be redeemed within 30 days from date of delivery. The original shipping charges and duties will not be refunded.

Return T&C: In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may send the merchandise back to us within 10 days from the date of delivery, unused and in the same condition as you received it, in its original packaging along with original tags, for an exchange. Please note that we don’t guarantee the replacement for the same product in the same size, as the same may not be available in our stock. We offer to repair the faulty items subject to above mentioned condition. We make every effort to display the item as accurate as possible along with the colour, appearance, design and configuration of our products that appear on the Site. All returns are subject to verification by our team at SOUGAT PAUL INDIA INC.

You can send the parcel back to the following address:

SO US
Unit No 112, 2nd Floor,
Infinity Industrial Estate, Near Bluebell Industrial Estate,
Vasai East, Mumbai.
Pincode-402208
TEL NO: +91 7718875598
EMAIL ID: contact@sousonline.com  

We do not accept return or exchange of credit notes.
No returns on discounted merchandise.

We currently do not allow exchange for an item which was either a customized or make to order.

In case you ordered the wrong size, we can offer (as per the prescribed terms and conditions) to alter it without a charge. However, shipping charges shall be charged.

EASY DOMESTIC RETURNS AND EXCHANGES

It’s easier than you think. Follow these simple steps to return your purchase by mail. On the invoice, you receive, circle the item(s) that you’re returning and note the quantity and reason(s) for return on your invoice. Pack your return securely, in the original package if possible, and include your completed invoice.

INTERNATIONAL RETURNS

We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us contact@sousonline.com within 5 days of receiving the order. We will make every effort to resolve the situation

Refunds on international orders include duties, taxes, and tariffs when sent, and unfortunately, we cannot refund your original domestic and international shipping charges.

ALTERATIONS

We take 4 days to confirm the possibility of alteration after receiving a request.

All alterations have a minimum lead-time of 15 days which may extend depending on the extent of alteration required. However, to-and-fro shipping and custom duty charges will have to be borne by the customer in case of alterations or exchange.